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The Go Daddy Group, Inc., parent company of GoDaddy.com, the No. 1registrar of domain names, today announced the opening of its thirdcall center. Located in Gilbert, Arizona, the new call center willinitially seat 450-500 full-time employees, and is projected to reachits capacity of 1200-1400 full-time employees within a year. Thedecision to locate the new facility in Gilbert was based on the numberof existing Go Daddy employees who call Gilbert home, as well as thefact that Gilbert is the second fastest growing municipality in theUnited States — and thus, a future source of new employees. Go Daddymaintains two other call centers in Phoenix and Scottsdale.

Asked at the call center’s Grand Opening ceremony about his refusalto “offshore,” Bob Parsons, president and founder of Go Daddy, replied,”We simply are not interested in moving our call centers (or any aspectof our operations) offshore. Providing the absolute best customerservice has always been a hallmark of our value proposition, anddistinguishes us from the competition. We will not sacrifice qualityjust because it might save a few dollars.” “In fact,” Parsons observed,”our call center operation is highly profitable, and we would losemoney if we opted to offshore.”

Permanent call center personnel receive a comprehensive benefitspackage starting their first day of employment. Medical, dental, lifeinsurance and tuition reimbursement benefits are extended to allfull-time call employees, as well as a 401k plan, with Go Daddymatching employee contributions. Call center personnel receivecontinuous professional training and development on all Go Daddyproducts, and additional training opportunities are available in theareas of management, leadership, and self-empowerment. Ongoingperformance-based contests for call center personnel are held daily,weekly and monthly.

“The city of Gilbert is extremely pleased to have been chosen as the site of the newest Go Daddy call center,” added Mayor Steve Berman, who participated in the ceremony. “It is gratifying to see a ‘home-grown’ Arizona business attain the level of success and international exposure that Go Daddy has achieved. Go Daddy is a great addition to our business community, and we look forward to their continued growth and presence.”

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