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Help Desk Hosting Ready to Launch

Your help desk is your lifeline to your customers when things go wrong or they have problems. We know, we’ve been there.

Internet backbone down? Network failure? Software crashed? System hacked? Server hardware dead?

Do frustrated customers email you in disgust? Ours did. Customers become increasingly frustrated when they can’t reach you. Ours did. Some just go away. You get tense. Don’t let this happen to you.

We created Help Desk Hosting as a low-cost help desk ticket and emergency communication service to provide web hosts like us and other professionals with an off-server presence. We use the rock-solid SitePanel help desk software system to manage support tickets so you can maintain communication with your customers.

Ours is a specialized hosting service that provides you with a low-cost alternative way for customers to stay in touch with you — even if your server is dead.

Informed customers are far more understanding than those left in the dark.

For only $19.95 per year you’ll have peace of mind knowing you can remain in contact with customers no matter what happens. At our regular price, that’s only $1.66/month for a full-featured hosting plan. Every account comes with:

• 50 MB web space
• 100 email addresses
• 10 mailing lists
• Easy to customize
• SitePanel ready for final install
• PHP/MySQL based

The above is taken from our home page (http://helpdeskhosting.com) of the new service we’re preparing to launch.

Introductory Promotion — 50% Off — Only $9.95 for the first year.

That’s slightly more than 1 cent a day for the first year. Just the the Coupon Code: INTROPROMO during the order process. If you encounter any problems placing your order, email me using the link in the lower right corner of the “Getting Started” page and I’ll get everything sorted out.

You have the option of moving an existing site and license to our server or starting a new help desk, either with or without SSL protection (requires a dedicated IP address).

The available hosting services are full and complete: • cPanel 10 • PHP 4.3.10 • Perl 5.8.4 • MySQL 4.0.23 • phpMyAdmin • Frontpage Extensions • FTP Access • Access to raw log files • NeoMail, Horde, SquirrelMail • POP3 Access • SMTP Access • IMAP Support • MIME Types Access • GD (with JPG) support • Apache Handler Access • Ability to Modify MX Entry • Webalizer Website Stats • Analog Website Stats • AwStats Site Statistics • Port 25 & 26 SMTP Service • Fantastico! • Parked Domains • Addon Domains • Redirects • FTP Accounts • EMail Accounts • EMail Forwards • EMail Responders • MySQL • Sub-Domains • Password Protected Directories • Custom Error Pages • Online File Manager • Server Side Includes • Search Engine Submit Feature • CGI Scripts • Backup Utility • FreeType • ImageMagick • Cron jobs • Interchange Shopping Cart • Spam Assassin • Daily Backups!

Remember … this is not a regular hosting account. It is intended to provide an alternative communication link between you and your customer when their site (or yours) is offline. In addition to your help desk, you might have special pages for: site/server status, emergency messages or situation updates, planned maintenance outage announcements, web forms, etc.

This is an ideal opportununity to differentiate your company from your competitors. Knowing there is an alternative contact mechanism is reassuring to your customers and a great sales tool.

One thing is certain: sooner or later your customers’ server or your server will go down. Don’t be cut-off from your customers when it happens.

Visit us at Help Desk Hosting